Overview of the DNA IT Support Model

The DNA IT Solutions team of dedicated, experienced and skilled engineers work from our Network Operations Centre in Maynooth. From here they have full access to all our customers’ systems and can see their sites both nationally and internationally from one core centre.

By utilising the best-in-breed technologies (which means we only use the best technologies for each challenge rather than relying on bundled packages from just one or two suppliers), proactive management and monitoring solutions coupled with the best support personnel we are extremely proficient in helping our customers manage their IT element of their business.

Operating as an outsourced helpdesk we aim to help our clients to drive down the cost of supporting their IT infrastructure. We can function as a backup to your own IT department or as a complete arm of your business, depending on your overall requirement. Our aim is to deliver peace of mind to our customers on several fronts:

1. Peace of mind in knowing that we’re always looking out for potential threats to block

2. Peace of mind in knowing that their systems are functioning as optimally as possible

3. Confidence in the fact that we are here to help not only maintain your systems but also to offer advice and guide you into the future whether that be on budgetary or technical matters.